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Consumer Finance

It's a $2.2 billion industry that's notoriously hard to quit but here's how to cancel your gym membership

Experts warn that gym memberships can be tricky to cancel, but there are ways to ensure you're treated fairly.
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woman working out in the gym

IT worker alleges he's up for late fees and penalties on almost $400,000 because NBN and EY failed him

Former IT worker Abhishek Mishra alleges that he owes fees and penalties on almost $400,000 in tax debts because NBN Co and EY have breached their employment obligations to remit the taxes and provide him with "proper and independent" taxation advice.
A close up of a former IT worker in India

'A horrid scam on the Indigenous community': Government to pay thousands of families after funeral insurance 'fiasco'

Thousands of Australians who collectively lost millions of dollars to failed funeral insurer Youpla could now get some of their money back, under a newly announced government scheme.
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Cheryl Fernando and Donald Craigie

Price gouging report finds big businesses are exploiting Australians

The former chair of the ACCC takes aim at electricity providers, banks, airlines, supermarkets, and other big businesses in his new report on price gouging and unfair pricing practices.
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A Woolworths sign next to a Coles sign outside the shops

analysis:Is it time to stop rewarding landlords who can't make money?

There are two things the prime minister needs to get into his head about tax. One is that saying he won't make any further changes no longer works. The other is that negative gearing doesn't do much to get people into homes, writes Peter Martin.
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A drone shot of a new housing estate, with houses stretching as far as the eye can see

analysis:Why the cost of living crisis could worsen even if the RBA leaves rates on hold

Leaving the cash rate unchanged today is all but a foregone conclusion for the RBA. Behind closed doors, you can't help but wonder if November's rate hike was a mistake as the economy cools, writes Ian Verrender.
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Group of city workers walking on street

Young people are looking for financial help in the wrong places, experts warn

Generation Z has the most debt, least savings and highest costs. But experts say there are ways to help them get more financially savvy. 
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a man in a blue shirt and jeans sits on a park bench portrait

Charging dead people, stealing billions — the five years that cleaned up banking

The issues that led to the royal commission five years ago have faded, even if they haven't all been fixed. As new issues like scams and the impact of artificial intelligence capture attention, advocates want banks to keep a focus on doing the right thing by their customers.
Farmer stands in a wide field under a cloudy sky.

Millions of home owners made $3,000 in January but probably didn’t notice

It seems there's no stopping the march forward in the Australian property market, with housing prices expected to continue to rise by about 6 per cent in capital cities through 2024.
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housing estate shot from a drone

analysis:Albanese goes all in on Labor's rejigged tax cuts, while cracks form in the Coalition

After unveiling his re-jigged tax plan last week, Anthony Albanese has conducted five press conferences, eight radio interviews and two TV interviews — the kind of media blitz usually reserved for winning an election, writes David Speers. 
A man in an orange tie and a black and white suit stands at a podium.

analysis:I've been studying super for most of my career. This is what I wish I knew when I started working

There are benefits to paying timely attention to your super early in your working life to get the most from this publicly mandated form of financial self-discipline, writes Susan Thorp.
An illustration of a pink egg in a blue nest with flying money notes with dollar signs on them

Investors 'picking up pieces of their life' after rich-lister faces class action alleging he misled them

One of Australia's richest men Andrew Budzinski faces a class action over allegations that he and his company, IC Markets, misled thousands of everyday investors who may have collectively lost hundreds of millions of dollars trading in risky financial products.
Man with glasses

Crypto pastor admits to fraud on video, claims 'the Lord told me to' remodel house with funds

Four days after being charged with fraud by the Colorado Securities Commissioner, televangelist Eli Regalado decided to come clean to his supporters.
Regalado 2

Whether you understand it or not, bitcoin 'is here to stay' — and experts say it's about to get even easier to invest

The decision by the US Securities and Exchange Commission to approve bitcoin exchange-traded funds was a decade in the making that's legitimised crypto — and experts say it won't be long before Australia follows suit.
A representation of virtual currency Bitcoin and US banknotes.

Citigroup unveils plan to cut 20,000 jobs after posting $2.6 billion loss

The lender will be reducing its global workforce of 239,000 by 20,000 people by 2026 following a 'disappointing' quarter.
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A tall building with white letters that say Citi with a red line over top of it.

Warnings 'unsustainable' surge in complaints about banks will create delays for consumers

Complaints about scams to Australia's financial dispute resolution scheme nearly double in one year, amid warnings it is putting "unnecessary pressure" on the independent umpire.
A man holds a credit card while using a laptop

Looking to clean up your finances in 2024? Here are eight money moves put forward by the experts

Whether you're a seasoned budgeter or have never really paid attention to your money, you could consider using the start of 2024 to plot out the year ahead financially.
a composite image of a lady sunbaking at the beach, a person holding house keys, and a jar full of coins

'I had so much promise in my life, and that's where I ended up': A lifetime of work leads to $45k in superannuation

Despite working since her 16th birthday, Elaine retired with just $45,000 in superannuation. Research shows superannuation is the biggest driver of wealth inequality in Australia – and women have much less of it than men.
Elaine sitting on the couch in her living room.

Australian shares could reach a record high in 2024, but a possible recession threatens that outlook

Key market and currency watchers say the Australian share market is likely to outperform other major financial markets in 2024 and the Australian dollar will trade higher against the greenback, with or without interest rate cuts.
A stylised graphic of the ASX board with an up arrow.

Could you cope with a shock to your bank balance? Five ways to check if you're financially resilient

As the cost-of-living crisis plunges more households into financial uncertainty and at least one-third of Australians struggle to make ends meet, it's more important than ever to ask yourself: how financially resilient am I?
A hand holds a calculator that reads 0 over some papers

'Carrying cash is Plan B: If the cards aren't working, you don't get the goods'

As cash use for everyday transactions declines, regulators ponder how soon Australia may go cashless or whether Australians may have to bear the costs of using cash.
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A man sits in front of a large trophy

analysis:The 'bank of mum and dad' might be crucial for buying a house, but new research shows it goes well beyond that

It's now common knowledge that loans and gifts from family are a large part of breaking into the housing market. But how is parental financial support being used in other areas?
A young couple is handed a set of silver house keys.

Are you unable to see your loved ones over the holidays? Tell us your story

We want to know how your travel plans, whether domestic or overseas, have been affected by increased flight or fuel prices this holiday season, amid the rising cost of living.
People wait with their luggage while sitting on bench seats at the airport.

Reserve Bank left rates on hold after 'encouraging signs' that aggressive hikes were taming inflation

Newly released minutes from the RBA's December cash rate meeting show the central bank decided to leave official interest rates on hold after seeing "encouraging signs" that aggressive hikes were working to win the inflation battle.
An out of focus man and woman walk past a building with glass sliding doors and a sign reading Reserve Bank of Australia.

Consumers resort to payday lenders and pawning to get through as financial stress deepens

NAB tells the ABC its internal customer activity shows signs households are doing it tough. 
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A person holds an iPhone with the banking apps for ANZ, Commonwealth Bank, NAB and Westpac open.